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FAQ

What kind of designs / deliverables can I request?

 

Check out our full list of design offerings

How many designs can I submit at one time?

 

You can submit as many design projects as you want. When a project is finished, we immediately move on to the next one in your queue!

How long is the lead time?

It will depend on the project and the number of revisions. Around 48 to 72 hours for most projects and more time for more complex design projects such as a website, book, slideshows or complex photo retouching.

What if I don't like my designer?

 

You don't really like the graphic style of your on-call designer? We know there is nothing personal about it. Let us know it and we'll assign you another designer that's more compatible with your brand.

How long does it take to receive a draft?

 

You will get your first version within 48-72 hours.

How long do revisions take?

 

Around 24 to 48 hours.

What types of files are available?

 

There are a wide variety of file types including: Illustrator, Photoshop, Microsoft Office, PDF, PNG, JPEG, etc.

My design is taking longer than expected. How to speed it up?

 

Talk to your project manager. Chances are this is a miscommunication that we can fix quickly.

Do you sign confidentiality agreements or legal documents?

 

Nop…

Are the fonts and designs free for commercial use?

 

Yes. We only use resources such as fonts, images, and icons that are fully licensed or free.

I haven't used my plan this month, can I get a refund?

 

No… sorry… We only offer refunds during the initial trial period and in certain situations. Unfortunately we cannot refund due to inactivity :(

Am I trapped in a long term contract?

 

Not at all, you signed up for a monthly subscription so you can cancel at any time.

Can you create a project in different languages?

 

Of course! We have project managers who speak English, Spanish and French so no worries about being understood, but don't forget to provide us with all the content associated with the project in the language you want.

What's the best way to submit a design project?

 

As soon as you become a member of Ocampo France, a collaborator of the team calls you to determine together the best way to communicate. You will be guided on how to create your first project, submit reviews, upload your files, and communicate with your team.

How do I cancel my subscription?

 

You can send an email directly to support or a message to your project manager.